The Platform Press: How Silicon Valley reengineered journalism
The influence of social media platforms and technology companies is having a greater effect on American journalism than even the shift from print to digital. There is a rapid takeover of traditional publishers’ roles by companies including Facebook, Snapchat, Google, and Twitter that shows no sign of slowing, and which raises serious questions over how the costs of journalism will be supported. These companies have evolved beyond their role as distribution channels, and now control what audiences see and who gets paid for their attention, and even what format and type of journalism flourishes.
Publishers are continuing to push more of their journalism to third-party platforms despite no guarantee of consistent return on investment. Publishing is no longer the core activity of certain journalism organizations. This trend will continue as news companies give up more of the traditional functions of publishers.
This report, part of an ongoing study by the Tow Center for Digital Journalism at Columbia Journalism School, charts the convergence between journalism and platform companies. In the span of 20 years, journalism has experienced three significant changes in business and distribution models: the switch from analog to digital, the rise of the social web, and now the dominance of mobile. This last phase has seen large technology companies dominate the markets for attention and advertising and has forced news organizations to rethink their processes and structures.
- Technology platforms have become publishers in a short space of time, leaving news organizations confused about their own future. If the speed of convergence continues, more news organizations are likely to cease publishing—distributing, hosting, and monetizing—as a core activity.
- Competition among platforms to release products for publishers is helping newsrooms reach larger audiences than ever before. But the advantages of each platform are difficult to assess, and the return on investment is inadequate. The loss of branding, the lack of audience data, and the migration of advertising revenue remain key concerns for publishers.
- The influence of social platforms shapes the journalism itself. By offering incentives to news organizations for particular types of content, such as live video, or by dictating publisher activity through design standards, the platforms are explicitly editorial.
- The “fake news” revelations of the 2016 election have forced social platforms to take greater responsibility for publishing decisions. However, this is a distraction from the larger issue that the structure and the economics of social platforms incentivize the spread of low-quality content over high-quality material. Journalism with high civic value—journalism that investigates power, or reaches underserved and local communities—is discriminated against by a system that favors scale and shareability.
- Platforms rely on algorithms to sort and target content. They have not wanted to invest in human editing, to avoid both cost and the perception that humans would be biased. However, the nuances of journalism require editorial judgment, so platforms will need to reconsider their approach.
- Greater transparency and accountability are required from platform companies. While news might reach more people than ever before, for the first time, the audience has no way of knowing how or why it reaches them, how data collected about them is used, or how their online behavior is being manipulated. And publishers are producing more content than ever, without knowing who it is reaching or how—they are at the mercy of the algorithm.
In the wake of the election, we have an immediate opportunity to turn the attention focused on tech power and journalism into action. Until recently, the default position of platforms (and notably Facebook) has been to avoid the expensive responsibilities and liabilities of being publishers. The platform companies, led by Facebook and Google, have been proactive in starting initiatives focused on improving the news environment and issues of news literacy. However, more structural questions remain unaddressed.
If news organizations are to remain autonomous entities in the future, there will have to be a reversal in information consumption trends and advertising expenditure or a significant transfer of wealth from technology companies and advertisers. Some publishers are seeing a “Trump Bump” with subscriptions and donations rising post-election, and there is evidence of renewed efforts of both large and niche publishers to build audiences and revenue streams away from the intermediary platform businesses. However, it is too soon to tell if this represents a systemic change rather than a cyclical ripple.
News organizations face a critical dilemma. Should they continue the costly business of maintaining their own publishing infrastructure, with smaller audiences but complete control over revenue, brand, and audience data? Or, should they cede control over user data and advertising in exchange for the significant audience growth offered by Facebook or other platforms? We describe how publishers are managing these trade-offs through content analysis and interviews.
While the spread of misinformation online became a global story this year, we see it as a proxy for much wider issues about the commercialization and private control of the public sphere.